4 replies · opened Sep 19, 2023
Hello,
I am using this demo code (https://canvastemplate.com/op-big-text.html) for my website. But as you can see in the demo also, when you open the menu, menu items and the close button are both invisible. This seem to be an issue with the theme. Can you provide me a fix for this so when mobile menu is opened, both the menu items and close button are visible.
Regards,
Neil
Please respond as I am stuck due to this.
Hello,
We really apologies for the delays in replying. Your Ticket was transferred for further testing.
We have checked your Website on various Mobile Devices and everything appears to be working correctly for us (check the Video attached). Please provide us with with further Screenshots/Screencasts or a Live URL so that we can check out the exact issue and provide you with more accurate assistance on this. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Here is screengrab of the theme which shows that when you open mobile menu (on desktop), menu close button and all menu items are hidden.
https://www.loom.com/share/85810d7e53c74319bf1d949904196510?sid=ac4a25f4-97c9-4a80-9c46-93bda62f5679
I am trying it on Windows 11 using Chrome.
link: www.loom.com/share/85810d7e53c74319bf1d949904196510?sid=ac4a25f4-97c9-4a80-9c46-93bda62f5679
Hello,
Thank You so much for your Patience and Time for bringing this to our attention.
There is a slight bug in the code which is causing this issue. We are working on this and a fix will be released shortly within 48 hours.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
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