Canvas Support

install theme

9 replies · opened May 5, 2016

MmingolosMay 5, 2016

I bought your theme canvas.
I logged into the server, the HTML content.
I would like to load a theme option for editing.
you can a video guide?
or the steps to setup a demo?
Thanks

MmingolosMay 6, 2016

Perhaps for me it is too complex.
I can not figure out how to make modifications on the contents.
The demo site is displayed, but I have not understand how to change and set.

:-( I attende your response
Many thanks

SSemicolon WebSTAFFMay 6, 2016

Hello,

Thank You so much for Purchasing Canvas! :)

Since Canvas is a HTML5/CSS3 Template, there is no Theme Options available and you will need to have some HTML/CSS Knowledge to Edit the Templates in the Package/HTML Folder using a Text Editor like Sublime Text, Notepad++ etc. For Installation Instructions, please check out the Documentation > Start > Installation Section.

This will definitely work fine. Do let us know if we can help you with anything else or if you find any issues with Canvas.

MmingolosMay 6, 2016

thanks for your reply, I do not understand the connection.
I choose a page that interests me and then I edit the code with Sublime Test.
So I delete and insert shortcode code?
You do not set anything on the WP admin panel?

SSemicolon WebSTAFFMay 6, 2016

Hello,

Really Apologize for the Inconvenience but this is not a WordPress Theme but a Static HTML5/CSS3 Template so this cannot be installed on WordPress. You can find WordPress related Themes only in the WordPress Category.

Please let us know if we can help you with anything else.

MmingolosMay 6, 2016

Ops... :-
you can refund?

MmingolosMay 6, 2016

I would like a refund, ISPs to eliminate the issue from the server.
I look for an answer and I apologize for that.

SSemicolon WebSTAFFMay 6, 2016

Hello,

Unfortunately Refunds are not handled by us but Envato & Themeforest Directly. So you can contact them directly here: https://help.market.envato.com/hc/en-us/requests/new .

If you need any help with Canvas, we are always here to help you.

MmingolosMay 6, 2016

Many many thanks I've sent the request!
Good work, sorry!

SSemicolon WebSTAFFMay 6, 2016

Hello,

No Problem! Really Happy to Help! [sb_private_reply]Thank You so much for your Valuable Review/Rating. It will be a Big Moral Boost for us if you consider changing your Rating to 5 Stars since it was not an issue with the Template. We will Really Appreciate it! :) Thank You so much![/sb_private_reply]

Do let us know if we can help you with anything else.

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