GgripnripSep 10, 2021
My instagram widget will not work - the include/instagram/instagram.php returns 500 on page load?
The widget is in the page footer.
Instagram will not work
12 replies · opened Sep 10, 2021
SSemicolon WebSTAFFSep 10, 2021
Hello,
Please make sure that cURL and allow_url_fopen Functions are enabled in your PHP. This is required for the Instagram Feeds to work.
Enabling this should automatically fix the issue. Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
GgripnripSep 12, 2021
They both are, and already were?
Like I said the include/instagram/instagram.php always returns http 500 on pageload?
SSemicolon WebSTAFFSep 13, 2021
Hello,
Then there appears to be some PHP Error in the include/instagram/instagram.php File. Add the following code at the very top of your include/instagram/instagram.php File just after the PHP opening Tags:
[ch_pre type="php"]error_reporting(E_ALL);[/ch_pre]
which should display all the possible errors. Please notify us about the Error Message you see, so that we can provide you with more assistance on this. Thanks for your Patience!
Additionally, if you like, you can also provide us with your FTP Details so that we can check this and fix this for you.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
GgripnripSep 13, 2021
I have made that change but cannot see any output?
I have also created an ftp account for you to use, how should I send you it?
Thanks so much.
SSemicolon WebSTAFFSep 13, 2021
Hello,
Please provide us with your FTP Details here in a Private Reply. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
GgripnripSep 13, 2021
Here you go, thanks!
FTP Username: revspin@revspin.awgm.net
FTP Password: ,wHY%byEFIeO
FTP server: ftp.awgm.net
FTP & explicit FTPS port: 21
GgripnripSep 13, 2021
I think I have solved the 500 error, it was a dir permission - but it still isnt working
SSemicolon WebSTAFFSep 14, 2021
Hello,
Thanks for your Patience!
We have tried Logging In to your FTP but we are getting "Home Directory not available" error due to which we are unable to check your Files. Can you please provide us with Valid FTP Credentials so we can properly check out your Files and fix your issues with this? Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
GgripnripSep 14, 2021
Really really sorry, I created the ftp account incorrectly - this is the now sorted as follows (new password)
FTP Username: revspin@revspin.awgm.net
FTP Password: pMQ!bhWS;tjG
FTP server: ftp.awgm.net
FTP & explicit FTPS port: 21
SSemicolon WebSTAFFSep 15, 2021
Hello,
We have fixed the issue. Please check and confirm. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
GgripnripSep 15, 2021
That's great, what was the change you made to fix? What was the problem?
SSemicolon WebSTAFFSep 16, 2021
Hello,
It was most definitely due to File Permission errors. We deleted the Old One and generated another one. It worked.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
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