3 replies · opened Sep 18, 2020
Hello, I wanted to mention that the Instagram feed appears to have gone down (at least in North America). I read there was an issue yesterday but it has apparently been resolved by Instagram. However the widget is no longer showing a feed. Thanks for all your awesome help and support. Seriously you guys are the best - Cheers!
Hello,
Thank You so much for the Kind Words! Very Happy to Help! :)
We have just tried checking this out and it appears to be working perfectly fine for us (please check attached image). As you mentioned, if there was an outage, clearing your Browser Cache should fix this issue.
Please let us know if you are still experiencing this issue so that we can investigate further. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Awesome it is working now! It actually started working about an hour after I opened this ticket. I checked it previously on 2 separate computers and it didn't work on either at the time. I did clear cache and refreshed etc so I am guessing there had to be a sort of "refresh" on Instagram's side...thanks again for your speedy reply. You guys seriously rule - Cheers!
Hello,
Thank You so so much for the Kind Words! Really Appreciated!
The current API we are using is a Public API, so we are not sure why there was an issue as this is not supposed to be blocked or limited. So we will keep exploring this. But so glad that the issue was resolved! Very Happy to Help!
Do let us know if we can help you with anything else or if you find any further issues with Canvas.
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