Instagram feed don't charge

9 replies · opened Oct 5, 2021

776NewIdeasOct 5, 2021

Hi I've made the tutorial for the instagram feed, but it doesn't loads.
I have also changed the token in instagram.php but it still doesn-t load.

What can I been doing wrong?

Thanks in advance

P.S.: Great Theme.

SSemicolon WebSTAFFOct 6, 2021

Hello,

Thanks so much for the Kind Words! :)

We have checked out your Website and the issue is because the instagram.php File does not exists on your Servers: https://76niserver.azurewebsites.net/76ni/include/instagram/instagram.php . Simply uploading this file should fix this issue.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

776NewIdeasOct 7, 2021

Hi, sorry for the delay, but unfortunately it doens't work yet as you can see in the preview image in attach.

Thanks in advance for your answer
Bruno Guerra

SSemicolon WebSTAFFOct 9, 2021

Hello,

We have checked this out again and the File that the Instagram APIs are requesting is still not added to the Server (please check the image attached). Simply make sure that you upload this File and this issue should be automatically resolved.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

776NewIdeasOct 11, 2021

Hi,

the file is in the right place with the toke, why doesn't it recognize it?
Can you please, enlighten me on why this isn't working. I can't see no other way.

Thanks

SSemicolon WebSTAFFOct 13, 2021

Hello,

This appears to be an issue with your Servers and your Hosting Provider should be able to help you out with this as we do not control the visibility of the Files on the Servers. Normally this should work perfectly fine by default and you just need to change the Access Token. That's it! But as in this case, the File is not found on the Server even after uploading it, please contact your Hosting Providers and inform them about the same and they should be able to tell you why this is happening and provide you with solutions.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

776NewIdeasOct 13, 2021

Hi,

I've uploaded the website onto a new server, and now I don't have the error, but it still doesn't work.
You can see it at
https://www.76newideas.com/2022

Can you please help me?
Thanks
Bruno Guerra

SSemicolon WebSTAFFOct 14, 2021

Hello,

We have checked out the New File and it appears to be returning a Blank File: https://76newideas.com/2022/include/instagram/instagram.php . Can you please provide us with your FTP Details in a Private Reply so that we can check out the exact issue and try fixing this from our end. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

776NewIdeasOct 15, 2021

Hi, I'm renewing my Instagram API and Facebook developer account for the instant. I will returning to you later if I have more questions.
Thanks a lot for your time.
Best regards
Bruno Guerra

SSemicolon WebSTAFFOct 16, 2021

Hello,

Sure, please let us know if you are facing any further issues with this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Have the same question, or something new?

Sign in to the Canvas dashboard to reply or open your own topic. Canvas owners get direct help from the SemiColonWeb team.

Reply on the dashboard