4 replies · opened Sep 27, 2021
Hi, I can not figure out, why the icons on my startpage is not showing (after having deleted all cookies and other site data). As soon a I move to another page and back again it works. Also for the German start page www.sonnenberg-ag.ch/de, everything is fine....
Could you please help?
Many thanks!
Hello,
We have just checked this out and the Icons appear to be working correctly for us on the First Load itself. Any chances you could let us know what Browser you are using so that we can investigate more. Additionally, please try checking your Website on a different device and see if the issue exists on that device as well. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Hello, The problem is only there when the www is left out. Like https://sonnenberg-ag.ch/
Any possibility to have the icons shown here as well?
Many thanks for your great support!
Using the iPhone I do not have this problem though. Only on desktop. Tested with Firefox and Edge...
Hello,
Yes, we can see this error as well when using https://sonnenberg-ag.ch/ . The error is due to the Server's CORs policy. Please check the Screenshots attached to this reply. Since you are using https://www.sonnenberg-ag.ch/css/* for your Assets, it throws an error when you try to access your website without www due to address mismatch. We always recommend using https://sonnenberg-ag.ch/ and also setup redirects in your Servers to redirect www to without-www. This is Web Standard and setting this up should automatically fix your issue.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
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