Hi, On my website the icons in the primary menu are not visible any more. Can't find the error. Hope you can help me. Thanks.
Icon problem
1 reply · opened May 15, 2026
Hello,
Thanks for your Patience!
We have just checked your Website and found the exact issue: your css/font-icons.css File and the Font Files inside the css/fonts/ Folder are from different Versions of Canvas. Your CSS maps the icon-line2- Icons to Glyphs which do not exist in the font-icons.woff File currently uploaded on your Server, which is why the Menu Icons are not visible anymore.
This usually happens when only some Files are replaced during an Update. To fix this, please re-upload both the css/font-icons.css File and the complete css/fonts/ Folder from the same Canvas Package Version (the one your Template is built on), so that the CSS and the Font Files match again.
Once uploaded, please clear your Browser Cache and the Icons will show up fine.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
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