Canvas Support

Icon in my website

10 replies · opened Jun 7, 2023

MmohamedelsayehJun 7, 2023

Hello
The icon it disappeared and does not appear on my site,
i don’t know what is the reason,
i didn’t change anything or add anything,, just i add page not played in code or css
what is the solution????

https://cadsmart.net

thank you

SSemicolon WebSTAFFJun 7, 2023

Hello,

We have just checked out your Website and the Icons appear to be working perfectly fine for us. This could be an issue with either your Internet Connection or your Browser. Please consider checking this in another device and this should work fine.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

MmohamedelsayehJun 7, 2023

I open it from 3 devices and different browser
It's not show
I know you know this,, but maybe if you opened my site and clicked
Ctrl+f5 to do hard refresh
You can see icons disappear

Thanks for fast response

MmohamedelsayehJun 8, 2023

All Icon disappear in all my site

SSemicolon WebSTAFFJun 8, 2023

Hello,

All the Icons are working perfectly fine for us on all our Browsers. We have checked as many as 5 devices to check your Websites and it works on all of them for us. This appears to be an issue with your ISPs. We recommend download the CSS for the Font Icons from the css/font-icons.css file and then using it.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

MmohamedelsayehJun 8, 2023

You're right.
When I used VPN
I changed my current location and found that the icons appear normally, but when I cancel the site change, the icons do not appear

Do you have a solution to this problem, knowing that I use your templates only,, and I do not know how this problem occurred in the first place
Can you help me please??

MmohamedelsayehJun 8, 2023

Even your templates don't work with icons, and I haven't changed anything with them, and I haven't touched them
And I don't know why
Please try to help me to solve my problem

MmohamedelsayehJun 8, 2023

I tried to change the file you mentioned and it does not work either
I tried to restore the backup copy of my work from the first day and the first page
It also doesn't show icons

SSemicolon WebSTAFFJun 9, 2023

Hello,

Thanks for your Patience!

We have worked on a Solution and you can simply Extract the ZIP attached to this reply and and paste it in your css/ Folder replacing the font-icons.css File and adding the css/icons/ Folder. This will make the Font Icons local and everything should work as expected.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

MmohamedelsayehJun 9, 2023

Thank You for your fast response
i am wait for your final Solution and thanks for your help
my website work now with the Solution you provide to me
thanks a lot

SSemicolon WebSTAFFJun 10, 2023

Hello,

This is the final solution. We will include these codes in the next update, so you can use this.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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