5 replies · opened Jan 27, 2022
Hey support,
When I enter my form on my blog, it sends me to a page with simple text instead of just giving me the little popup on the side that says complete. I'm not sure if this helps, but my blog is in a different folder than my other pages. I've attached screenshots
Hello,
There is a JS Conflict on the Page due to your Custom Codes which is causing this. Please provide us with a Live URL so that we can check out the exact issue and provide you with more accurate assistance on this. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
https://levelu.co/blog/Web-Design/3-secret-ways-your-website-is-killing-sales
ty for the response, here it is
Hello,
Make sure you are using the Latest Version of Canvas. Old Versions of Canvas have Old Codes and New Versions includes fixes.
Make sure the codes you are using exactly as provided as in this Post to you in your Previous Support Ticket: https://support.semicolonweb.com/forums/topic/trying-to-reduce-plugins-js-waste-but-page-wont-load/#post-27846 as we are seeing some missing codes.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
hey thanks for the responce.
If i were to update, would it have to be a site wide thing or can I just update my blog as that's the only spot I have the problem on
(also how do I update, I checked the docs so I believe it is by downloading all the files and taking the non HTML stuff and putting it in my folders?)
also with the codes you gave me, I notice that the animated CTA I have at the bottom doesn't appear, however when I have it all written like ../../js and also have ../../js.plugins.animations.js it works perfectly fine.
Might this be an issue because I have not updated?
Hello,
Updates are meant to be site-wide as the CSS/JS Files will affect all the HTML Files. Additionally, you can find all the Specific Updates here: https://docs.semicolonweb.com/docs-group/changelog/ so you can simply update the Codes in the Files that have been updated.
Can you please provide us with a Live URL of the Updated Codes for the scwjspath so that we can review this and provide you with more accurate solutions? Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
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