Canvas Support

HTML5 Video does NOT work on iPad Pro or iPhone 6 Plus.

3 replies · opened Apr 7, 2016

AawebwizardApr 7, 2016

First of all i just uploaded and applied your updates. I am VERY sad that the template has a HUGE glitch, please reply to me at awebwizard@gmail.com - here is my problem:

My problem is that NONE of the HTML5 videos work/preview auto play in iPhone 6plus OR my iPad Pro. Also, if you leave the home page on those devices and then hit the BACK arrow in the browser, the home page does NOT reload again, it stays white/blank.

Your version of HTML5 video
http://maplecrestpm.com/portfolio-single-video-fullwidth-left-sidebar.html

My version of HTML5 video:
http://maplecrestpm.com/timelapse-video.html

Original Version on Themeforest:
http://themes.semicolonweb.com/html/canvas/portfolio-single-video-fullwidth-left-sidebar.php

SSemicolon WebSTAFFApr 8, 2016

Hello,

Apple and Android do not allow autoplay for HTML5 Videos/Audio to prevent unsolicited usage of Bandwidth (which can be Cellular) on the User's Mobile Device. They can only be played on their native Video Player.

Here is the Official Reference for Android and Apple: https://developer.apple.com/library/safari/documentation/AudioVideo/Conceptual/Using_HTML5_Audio_Video/Device-SpecificConsiderations/Device-SpecificConsiderations.html .

We are definitely keeping an eye on the Latest Updates by Apple and Android to allow the auto-playing of HTML5 Videos on their respective phones and as soon as they release an Update we will surely make this available. The HTML5 Video on Mobile Devices do not work on any Website.

Additionally, regarding the Back Arrow issue with Safari, we have already fixed this in our Latest Update which we release a month ago. Please update the pageTransition: function() Function Block in the js/functions.js File with the Latest Version and this issue will be solved.

Do let us know if we can help you with anything else or if you find any other issues with Canvas.

AawebwizardApr 19, 2016

Great. Thank you for the speedy reply. Going full speed ahead with my design to finish by next monday, keep you posted if i need further support. -Melanie

SSemicolon WebSTAFFApr 20, 2016

Hello,

Really Happy to Help you! Do let us know if we can help you with anything else or if you find any further issues.

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