6 replies · opened Nov 25, 2020
My contact form works as it should. The visitor fills out the information and we receive an email with their inquiry. However, my client hits "reply" to the email, it directs back to our website email instead of to the sender. He can't seem to break himself of this habit. Is it possible to safely fill in the "from" part of the contact email with the visitor's email so when he hits "reply" he is replying to their inquiry instead?
Hello,
Changing the from Email to a Dynamic Email Address of the User filling the Form will result in SPAM and the Mail Clients and in some cases, even your Hosting Servers will block this.
Meanwhile, this can be fixed easily by simply adding a replyto address. You can simply add a replyto Field to your Form Settings so that when you press the Reply Button on the Emails you have received through your Forms, automatically adds the Sender’s Email to the Reply Address box in your Email Replies.
To enable this, simply add the following code inside your <form>:
[ch_pre][/ch_pre]
The template-contactform-email above is the Form Field name of the Email Address value submitted by the User.
This will definitely work fine. Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Thanks for responding so promptly. I did as suggested above, and nothing has changed when I hit "reply" on the email. Perhaps something needs to be adjusted in the php somewhere? Please advise.
Hello,
Can you please provide us with a Live URL so that we can check out the exact issue and provide you with more assistance on this. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Sorry, I didn't realize I had to provide the live url again.
Hello,
Can you please provide us with the details of the Email you have received like the attachment. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
It has started working now without any additional changes. Thank you for your help!
Have the same question, or something new?
Sign in to the Canvas dashboard to reply or open your own topic. Canvas owners get direct help from the SemiColonWeb team.
Reply on the dashboard