Canvas Support

how the contact form works?

9 replies·opened Oct 3, 2017
P
pentakillOct 3, 2017

I need immedeadly help. And hope u can help me asap.

I have added this to sendemail.php

$toemails[] = array(
'email' => 'nurmivikanda@gmail.com', // Your Email Address
'name' => 'Boo' // Your Name

But when I tried out to fill the email form I don't receive any email.
What am I missing? What should I do to make it work?

This is the url to my website http://minghong-sviwo.com/contact.html

P
pentakillOct 3, 2017

Inside contact.html I also change my code to this:

<div class="col_full">
<button name="template-contactform-submit" type="submit" id="submit-button" tabindex="5" value="submit" class="button button-3d nomargin">Submit Comment</button>
</div>

And also I have contacted my web hosting provider to check that my php email is acivated.
Still not work.

What am I doing wrong? Some code I still need for it to work.

P
pentakillOct 3, 2017

Also one more issue.
When I revise my screen (drag the screen to make it bigger) the video seems not to be full screen. The grey space is showing on the right side. Please see screenshot. How to solve this?

S
SemiColonWebSTAFFOct 3, 2017

Hello,

  1. We have checked out your Contact Form and it is returning a Successfully sent message. If you are still not receiving any messages on your Email, then it appears that the PHP mail() Function has been blocked by your Web Hosting Provider. You can contact your Web Hosting Provider for this and they can fix this for you or you will need to use the SMTP Configuration for this. Please check out the Documentation > Widgets > Contact Forms Section for the SMTP Setup Instructions.

  2. Unfortunately, currently the HTMl5 Video resize is turned off by default for the Best Browsing Experience. It is necessary to reload the page to make the video fit into the screen. Moreover, your website users will never resize your screen to test this anyway.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

P
pentakillOct 4, 2017

Hi,

Ok the contact form is now working.

  1. Unfortunately, currently the HTMl5 Video resize is turned off by default for the Best Browsing Experience. It is necessary to reload the page to make the video fit into the screen. Moreover, your website users will never resize your screen to test this anyway.
    ==> I want to turn the resize on. There are many people who does resize the screen and find this very annoying and broken. How do I do that make so that the video resize 100%?
P
pentakillOct 5, 2017

This is not resolved with video question. Please do help me.

S
SemiColonWebSTAFFOct 6, 2017

Hello,

To resize the Video, please update the html5Video: function() Function Block in the js/functions.js File with the following code: 

html5Video: function(){
	var videoEl = $('.video-wrap:has(video)');
	if( videoEl.length > 0 ) {
		videoEl.each(function(){
			var element = $(this),
				elementVideo = element.find('video'),
				outerContainerWidth = element.outerWidth(),
				outerContainerHeight = element.outerHeight(),
				innerVideoWidth = elementVideo.outerWidth(),
				innerVideoHeight = elementVideo.outerHeight();

			if( innerVideoHeight < outerContainerHeight ) {
				var videoAspectRatio = innerVideoWidth/innerVideoHeight,
					newVideoWidth = outerContainerHeight * videoAspectRatio,
					innerVideoPosition = (newVideoWidth - outerContainerWidth) / 2;
				elementVideo.css({ 'width': newVideoWidth+'px', 'height': outerContainerHeight+'px', 'left': -innerVideoPosition+'px' });
			} else {
				var innerVideoPosition = (innerVideoHeight - outerContainerHeight) / 2;
				elementVideo.css({ 'width': innerVideoWidth+'px', 'height': innerVideoHeight+'px', 'top': -innerVideoPosition+'px' });
			}

			elementVideo.css({ 'min-width': '100%', 'min-height': '100%', 'width': '', height: '', top: '' });

			if( SEMICOLON.isMobile.any() && !element.hasClass('no-placeholder') ) {
				var placeholderImg = elementVideo.attr('poster');

				if( placeholderImg != '' ) {
					element.append('<div class="video-placeholder" style="background-image: url('+ placeholderImg +');"></div>')
				}

				elementVideo.hide();
			}
		});
	}
},

This will definitely work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Please note that the Video will be resize according to its Size.

P
pentakillOct 6, 2017

Thanks very much.

I have another issue still with the contact form.
It seems to not be working when I send from Chrome.
It works when I send from Safari with gmail and yahoo. But from other email address it does not work.

What is the problem with Chrome and also other email address?

P
pentakillOct 6, 2017

I tried on Chrome to send the email from my gmail and yahoo accounts. It works.
But as soon as I put info@minghong-­sviwo.com or something@minghongmotors.com it does not work.

These are the email I fill in the form of contact. What is the wrong?

S
SemiColonWebSTAFFOct 11, 2017

Hello,

It appears that your Web Servers does not allow you to send emails using PHP mail() Function which is why you can only use the SMTP Configuration to send Emails using your Gmail/Yahoo Accounts.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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