Canvas Support

Home page not re-loading from responsive menu

8 replies · opened Oct 3, 2018

MmrswalkerOct 3, 2018

When viewing my page on i-phone, it will not load the home page when trying to return to it from another page. It just keeps trying to load. However everything works fine on the desktop and laptop.

MmrswalkerOct 3, 2018

doctorkatinka.com is the site I am working on that has the responsive problem.

SSemicolon WebSTAFFOct 4, 2018

Hello,

We have checked out your Website and you appear to be using an Older Version of Canvas. Please update to Latest Version and this issue should be automatically resolved.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

MmrswalkerOct 4, 2018

Thanks, but how do I update to the latest version? Would I have to redo all of my HTML pages with the new version? Agony!

MmrswalkerOct 5, 2018

Q U E S T I O N . . .
To update to the latest version of Canvas, what do I do? I have finished my website and I'm just having an issue with one aspect of the responsive version.

Do I simply upload the following to the server?

HTML/css – Extra Stylesheets Folder
HTML/include – Required PHP Functions Folder
HTML/images – Images Folder
HTML/js – Javacripts Folder
HTML/style.css – Main Stylesheet File
HTML/index.html – Index File/Homepage

Then I would need to compare my existing css with the newer versions and update the new version to reflect font, padding and color changes I made?

OR IS THERE A CERTAIN STYLE SHEET, ETC. THAT WILL FIX THE ISSUE?

Today is my 68th birthday, so I can use your help!

:)
mrs walker

SSemicolon WebSTAFFOct 8, 2018

Hello,

Thanks for your Patience and Many Belated Happy Returns of the Day!

You will not need to change/replace the entire files but only need to update the Codes in the Files listed in the Documentation > Changelog Section.

According to your issue, there appears to be an issue with the Page Loading Transition plugin. In this case, you can consider making the following changes:

  1. Open the js/plugins.js File and Update the Animsition Plugin to the Latest Version from the Latest Canvas Package Files.

  2. Open the js/functions.js File and Update the pageTransition: function() Function Block to the Latest Version from the Latest Canvas Package Files.

Note: We do not recommend partial updates, so the above fix might not work completely. It is always recommended to take a Backup of the Files before you Update.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

MmrswalkerOct 19, 2018

Dear Support

It was not as complicated as we thought.

Here is the issue that broke my menus and also broke the youtube videos from showing!

!-- Stylesheets
============================================= -->
<link href="http://fonts.googleapis.com/css?family=Lato:300,400,400i,700|Raleway:300,400,500,600,700|Crete+Round:400i" rel="stylesheet" type="text/css" />

Should have been <link hrefs="http://fonts.googleapis.com/css.

This error may help some others as well. It made no sense that this error would break what it broke...but I'm so glad it was that simple to fix!

Thanks Google for causing all this misery!

mrs.walker

SSemicolon WebSTAFFOct 21, 2018

Hello,

Really Glad that your issues have been resolved! As you have mentioned, the above issue appears to be with the Mixed http:// Content on the Page. If you are using https://, please make sure that all the External URLs used on the Page is https:// too, else the browser will block that File resulting in issues.

Thanks for your Patience.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

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