Having issues with my video on my index page

9 replies · opened Jul 13, 2020

SSemicolon WebSTAFFJul 14, 2020

Hello,

We have checked this out and it appears to be working fine for us and the Video appears to be loading fast. This could be a Network Issue or Server Speed issues. As an alternative, you can consider using Youtube Background Videos instead: http://docs.semicolonweb.com/docs/shortcodes/youtube-backgrounds/ .

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Wwijet_Jul 27, 2020

thats exactly what i needed thank you, i'm not sure if its a server issue. ive used multiple now. and problem didn't solve... will try the YouTube link tho.

SSemicolon WebSTAFFJul 27, 2020

Hello,

Very Happy to help!

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

Wwijet_Aug 3, 2020

Hello, sorry for being a bother. i added this code.

am i missing plugins?

SSemicolon WebSTAFFAug 4, 2020

Hello,

Apologies about the Inconveniences caused!

We request you to please provide us with Live URLs with the Updated Codes instead of the Code Samples, so that we can detect the issue more accurately. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Wwijet_Sep 3, 2020

ok. webpage is live.

SSemicolon WebSTAFFSep 4, 2020

We have tried checking out the Live URL, but it is not loading at the moment. Please provide us with a Valid Live URL.

Thanks for your Patience.

SSemicolon WebSTAFFSep 5, 2020

We have checked out your Website and the Code has been incorrectly used. Consider checking out the slider-canvas.html Template for the correct codes needed to use the Youtube BG Video inside the Swiper Slider. Consider using this code instead:
[ch_pre]

[/ch_pre]

This should definitely work fine. Hope this Helps!

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