13 replies · opened Dec 16, 2016
Trying to get the contact form to send via a gmail account but i get the red error box and no email sent - got an authrization thing from gmail so allowed apps on my account
can you please check what i am doing wrong - got a client waiting for something - cheers
Hello,
We have just checked it out for you. Please consider following the Solutions provider here: http://stackoverflow.com/questions/25924651/phpmailer-smtp-connect-failed-error-with-gmail or http://stackoverflow.com/questions/22927634/smtp-connect-failed-phpmailer-php .
This should definitely fix your issue. Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
thanks will check this out - also having issues with the Twitter feed - created all the keys etc and it still hangs
can you check out http://94.229.166.11/fsource/index.html
its at the bottom of the page - thanks for the help
Hello,
We have just checked out your Website regarding this and the issue is that the include/twitter/cache Folder does not exists. So, please create this Folder with writable permissions of 755 so that the Twitter Feed can work properly.
Hope this Helps!
Do let us know if we can help you with anything else or if you find any further issues with Canvas.
i am stil getting connection errors to gmail for the contact form
tried the following:
$mail->IsSMTP();
$mail->Host = "smtp.gmail.com";
$mail->SMTPAuth = true;
$mail->SMTPSecure = "tls";
$mail->Username = "@gmail.com";
$mail->Password = "";
$mail->Port = "587";
$mail->IsSMTP();
$mail->Host = "smtp.gmail.com";
$mail->SMTPAuth = true;
$mail->SMTPSecure = "ssl";
$mail->Username = "@gmail.com";
$mail->Password = "";
$mail->Port = "25";
$mail->IsSMTP();
$mail->Host = "smtp.gmail.com";
$mail->SMTPAuth = true;
$mail->SMTPSecure = "ssl";
$mail->Username = "@gmail.com";
$mail->Password = "";
$mail->Port = "465";
neither works
am i doing something wrong?
Just wondering if you have any ideas re the above post - tried thre different GMail options but none are working.
i have a client waiting on this code
thanks for any help
Hello,
We Really Apologize about the Delays! We have checked out your Website and it appears to be perfectly fine. Can you please consider updating your Files to the Latest Version from here: https://github.com/PHPMailer/PHPMailer ? This might fix your Issue! If it does not please message us again! Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
updated the code files within the PHPMailer folder with the files from the link you gave me
still getting an error - http://94.229.166.11/fsource/contact.html
thanks - getting urgent now so any help appreciated
tried changing to a outlook.com address but it just spins on submission - at least i am not getting an error - but no email comes through
Hello,
The cause of your Issue is definitely because of your Web Hosting Environment as it displays a 500 Internal Server Error. Please contact your Web Hosting Provider regarding this issue and we are sure that they can help you out with this. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
i have moved the site to a new hosting provider - the old one was just one of our work servers - the new one is professional hosting company
I have copied all the files over but now my Twitter widgit is not working and the contact form is still failing - could you let me know what the error means and if i am missing something on the setup on the twitter widgit - i am seeing the client in the next few days to hopefully sign this off
thanks for any help
Hello,
The most likely issue with the Twitter Widget is either the API Keys are not correctly configured or the twitter/cache Folder is not having writable permissions of 755. Can you please provide us with a Live URL so that we can check out the exact issue and provide you with a more accurate solution for this. Thanks for your Patience.
Also, by any chance can you please ask your Web Hosting Provider if the PHPMailer is blocked on your Servers?
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Thanks - got the TWitter widgit working
i have asked about the PHPMAiler but it does not appear to be blocked - the site is at http://www.phillysam.co.uk/index.html
thanks
Hello,
We have checked out your Contact Form again and the issue suggests (as before): SMTP connect() failed. Please consider checking out this article from the PHPMailer Official Wiki: https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting#smtp-error-could-not-connect-to-smtp-host as this might surely help in fixing the issue!
Hope this Helps! Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
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