Canvas Support

gdpr bar appear in every pages

5 replies · opened Oct 21, 2023

RrepsanmarcoOct 21, 2023

Hi,
i put the gdpr bar but when I click ok and I change page the bar appear again for 1 second and then disappear.
Could the bar save the ok click and never appear?
Thanks
Daniele

SSemicolon WebSTAFFOct 24, 2023

Hello,

Thanks for your Super Kind Patience and Apologies for the Delays in replying to your Support Query!

Simply remove the data-persistent="true" Attribute from the .gdpr-settings Element. This will disable showing the GDPR on every Page persistently.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

RrepsanmarcoOct 31, 2023

Hi sorry for this delay,
I don't have data-persistent="true" in the code:

<div class="gdpr-settings dark" style="bottom: 0px; opacity: 1;">
<div class="container-fluid">
<div class="col-md mb-5 mb-md-0 text-center text-md-left">
<p class="lead mb-0">Il nostro sito utilizza solo cookie tecnici e non fa profilazione. Per saperne di più leggi i nostri Termini di Utilizzo & Privacy Policy.</p>
</div>
<div class="col-md-auto text-center">
<button class="btn btn-lg btn-outline-warning gdpr-accept">Accetto & chiudi</button><br>
</div>
</div>
</div>

SSemicolon WebSTAFFOct 31, 2023

Hello,

Thanks for your Patience!

Please consider using the Latest Version of the JS Codes as it is way more advanced, error free and should automatically fix this issue.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

RrepsanmarcoNov 1, 2023

Hi I update js code but the problem still remain.

If this could help: I use canva template for many websites but I never see this problem. I try also to copy the code from the other site to this one but the problem still remain.

Daniele

SSemicolon WebSTAFFNov 4, 2023

Hello,

Thanks for your Patience! We have checked this out and it now appears to be working fine for us.

Please consider clicking on the Accept Button on the GDPR Bar and then refresh the Page. The GDPR does not appear again on the Main Page: https://www.boldtech.it/ but appears again in other pages like: https://www.boldtech.it/pages/profilo.html . This is due to incorrect use of the JS Files. There are 2 versions of the JS Files on your Website: https://www.boldtech.it/js/modules/cookies.js and https://www.boldtech.it/pages/js/modules/cookies.js which have different codes and used incorrectly. Make sure that you are using 1 JS File for all the Pages on your Website to avoid unnecessary issues. Consider following this Documentation: https://docs.semicolonweb.com/docs/getting-started/javascript/#docs-steps-using-custom-jscss-folders .

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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