Canvas Support

Formspree.io email submission not working

3 replies · opened Jan 30, 2019

GgeorgesJan 30, 2019

Issue is shown on this page:

http://canvas.innov8ivesoftware.co.uk/anilog.html

I am trying to use formspree.io instead of your PHP email submission, but when the submit button is pressed, I just get a spinner and the form is never submitted. Formspree technical support have looked at the page above. This is their response:

"I tried to submit the form for testing purposes, but only got a loading spinner and the actual call wasn't ever made"

Could somebody please investigate why the form is not submitted?

Many thanks

SSemicolon WebSTAFFJan 31, 2019

Hello,

The issue appears to be with the FormSpree Forms Processor. While we can only provide Support with the include Form Processor: include/sendemail.php File, you can consider adding the .customjs Class to the .contact-widget Element and then try to submit the Form again.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

GgeorgesFeb 1, 2019

I have contacted Formspree support and they say that the form is NOT submitted from the page - they have tried to debug it from their end, but the POST data is NEVER sent to them.

Could this be linked to the support item: 'Contact form infinite loop, no email sent'? I cannot see this item because when I click on it, I am told that I do not have a support licence! I think there may be a bug somewhere in your support forum website, because this has happened a few times, even though I am logged in.

I have also tried to run a copy of a page from an earlier post on your forum from someone who is also using Formspree with your template. Copying the source code from their 'live' page and substituting my email address also does NOT work. I think you may have introduced a JavaScript bug somewhere along the line.

Please investigate further.

SSemicolon WebSTAFFFeb 7, 2019

Hello,

As we mentioned earlier, the Contact Form uses AJAX and AJAX functionality do not process form on External URLs due to CORs, which is the reason why we had suggested you to add the .customjs Class to the .contact-widget Element on your HTML page which will disable the AJAX Functionality on the Form and submit the form normally without any Javascript Dependency. Example: 


	

	...

This will definitely fix the issue. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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