7 replies · opened Oct 22, 2020
Hello, I am trying to test out the form in the website and it keeps "thinking" My subscribe also didn't work (Do I need a Mailchimp account?). I updated the forms.php (attached below). Do I need to update something in my cpanel? Do I need a .htaccess in my root?
https://www.tecemos.com/contato.html actually for the forms and https://www.tecemos.com/livro.html for the subscribe
Hello,
There are errors in your include/form.php File. Make sure that the Double Quotes are properly formatted on the Lines 66 and 67. And The PHP end Tags are removed on the Line 92. Make sure that you are double-checking your Custom Codes to avoid any unexpected issues.
Please use the Default Codes for the Subscription Forms. And, yes, you will need a Mailchimp account. More Documentation to setup the APIs is available here: http://docs.semicolonweb.com/docs/widgets/subscription/ .
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Hi, that helped a lot. The subscribe worked. The forms worked partially. For some reason now when I fill something in it says Bot detected (feel free to submit test things, we can filter it out). Thank you!
Hello,
Thanks for your Patience!
This issue is because in your Form there is no botcheck field as there is in the Default Forms provided with the Package. The BotCheck Field helps in preventing SPAM to an extent and highly recommended to prevent BOT Spams. Simply add this Field and this issue should be resolved. Example:
[ch_pre]
[/ch_pre]
Additionally, we have noticed that while your Form's prefix is defined as car-rental-, there are many fields in your Form that have Input name not starting with the defined prefix. Make sure that your Form's Input name Attribute is defined consistently and matches the prefix to avoid any unnecessary issues. Refer to the Default Form Codes provided with the Templates. And also make sure that you are checking the Documentations for the Forms: http://docs.semicolonweb.com/docs/forms/form-setup/ completely or other Components before editing them to fully understand their functionalities.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Thank you, the bot thing worked. Now I have another problem...not sure if its a problem with Hostgator again. SMTP connect failed.
I created a new page with http://docs.semicolonweb.com/docs/forms/form-setup/ https://www.tecemos.com/contato_test.html and the problem seems to be in php or the phpmailer. Can it be a version problem or some kind of php settings?
Hello,
Thanks for your Patience!
The SMTP connect() failed issue is with the Servers and not the codes as this error message indicates that the SMTP was not connected, which could be due to Port Issues or your Web Hosting Providers blocking this. You will get this checked by Hostgator. You can consider checking more troubleshooting regarding this here: https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting#smtp-error-could-not-connect-to-smtp-host .
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
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