Form submission

Question

Hello there,

I'm using the form submission from the Footer-2.html
The form gets submitted just fine and the massage gets sent to me, but the form won't return a confirmation message, it will just get stuck in the loading animation. I'm using Netlify as a host. Here's the form code I'm using. Everything else is unchanged from the original html file.

SemiColonWeb · Accepted Answer

Hello,

Since you are using an External Service for Forms, the Default Functionality will not work as expected, as the returned message format from the External Service would be different and will not match the format of the Default Forms Processor included. You will need to disable the default functionality from the Forms to be able to use the External Service correctly. To do so, simply remove the .form-widget Class from the Form's Wrapper.

This should definitely work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Ulisesquaglia · Answer

Thank you very much! Are there any host services you recommend so that I can use the canvas form code/ PHP as is? Thanks!

Semicolon Web · Answer

Hello,

Canvas Form Processor requires PHP and PHPMailer as dependencies to work. You will simply need a Server that supports PHP7 or more and you are good to go. In any case, we always recommend using SMTP for sending Emails as they are more reliable: http://docs.semicolonweb.com/docs/forms/form-setup/#docs-snippet-php .

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.