Canvas Support

Form error

3 replies · opened Feb 9, 2023

RrookapsFeb 9, 2023

The 'subscribe' form on this page gives me this error:

Bot Detected! Form could not be processed! Please Try Again!

I am trying to use it with the form.php

Thanks,
Charlotte

SSemicolon WebSTAFFFeb 10, 2023

Hello,

Since you are using the include/form.php File, you will need to use the Form Structure as mentioned in the Documentation here: https://docs.semicolonweb.com/docs/forms/form-setup/ and include the name="template-contactform-botcheck" Input Field as mentioned in the form according to the prefix you define for your form.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues. .

RrookapsFeb 10, 2023

I copied and pasted the code exactly as it is in from the documentation.

https://neinak.co/formtest.html

There is still a bot error message when you submit. I wonder should the "botcheck" field input be "hidden" instead of "text" as it is in the example?

When I tried submitted and using only the name & email fields it works -- but the success page looks like this:

{ "alert": "success", "message": "We have successfully received your Message and will get Back to you as soon as possible." }

Almost there though... please help.

SSemicolon WebSTAFFFeb 12, 2023

Hello,

The Form on this Page: https://neinak.co/formtest.html is unstyled and the botcheck field is visible (which is not on styled pages which has Canvas CSS Codes) which is why this Input is filled with data because it is visible and thus you get a Bot Detected! Error. So, if you paste the Form codes from the Documentation directly on a styled page, everything will work fine.

The Alert Message being displayed on a different page is an indication that there is a JS Error on your Page which is why AJAX is not properly working. You can check these errors in your Browser’s Developer Console and fix them accordingly as the errors we see right now on your Website is not due to Canvas's Codes but due to your Customized Codes.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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