9 replies · opened Mar 1, 2021
Hello, I'm writing because I can't get the email form to work on the site created with your theme. Can you help me?
I have temporarily put the site on and I am forwarding you the link where you can reach it.
I'll wait your feedback soon.
Thanks you so much
here the link to the contact page:
Hello,
We have checked out your Website and we are getting an error for the reCaptcha Codes not valid on your Website (see attached image). Please make sure that you are using Valid reCaptcha Codes so that you are not facing any unexpected issues.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Yes I know that the recaptcha generates an error ... this is because I had to enter the created key again. Now I replace everything, the problem is that, even with the correct recaptcha key, the module doesn't work. I also send the form.php filled in with the generated secret key. I await further information on this, thank you very much for your support
Hello,
The PHP Codes appear to be fine. The issue appears to be with the Hosting Environment. Can you please update the reCaptcha Keys are simply remove it, so that we can check your Website online and determine what is causing the issue. This way we can provide you with more accurate solutions.
Hope this Helps!
Additionally, you can also consider following the steps below:
Firstly, please make sure that your PHP Version is more than 5.6 or preferably the Latest Version.
Secondly, it might be possible that the PHP mail() Function is blocked by your Web Hosting Provider in order to to prevent SPAM. So, it is Highly Recommended to use SMTP Functionality: http://docs.semicolonweb.com/docs/forms/form-setup/#docs-snippet-php for Forms as it ensures that the Mails are delivered securely.
Please check these 2 issues above and if you are still facing further issues, then please consider adding the .customjs Class to the .form-widget Element and then following code at the very top of your include/form.php File:
[ch_pre type="php"]error_reporting(E_ALL);[/ch_pre]
which should display all the possible errors. Please notify us about the Error Message you see, after going through the process above, so that we can provide you with more assistance on this.
Let us know if we can help you with anything else or if you find any further issues.
Thanks a lot for the answers ... now everything works !!! I actually modified the code by taking it from the example html for v3. I seem to have seen that the javascript changed slightly. But now it happens that the recaptcha appears at the bottom right of the page and no longer just above the send button. Is it possible to have it back on the button as before?
Also I would like to ask you where you can change the text of the sending that appears at the top right. Thanks so much!!!
This is the other the text that i would change....
Hello,
Very Happy to Help!
To use the reCaptcha on the Top of the Button, you will need to use the codes from the contact-recaptcha.html Template which uses the reCaptcha v2. So you will need to use the Keys for reCaptcha v2.
To change the Success Message, simply use the following code inside your Form's HTML Code:
[ch_pre][/ch_pre]
For full list of available settings, please check this Documentation: http://docs.semicolonweb.com/docs/forms/settings/ .
This will definitely work fine. Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Thanks a lot!!!
It's all fine now...
Best regards
Hello,
Glad that the issues were resolved!
Do let us know if we can help you with anything else.
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