Form doesn't work (can't send)

3 replies · opened Sep 11, 2020

DDi-naSep 11, 2020

Hello.

I can't send a message using the form.
After I pushed a sending button, the page is stopping or loading and become timeout.

I've checked these points.
1:I read documents about Forms(http://docs.semicolonweb.com/docs/forms/form-setup/)
2:I checked out miss typing on form.php
3:I download canvas-package(contact-recaptcha.html using Package Generator) and retry.
Also contact-recaptcha.html page I uploaded my server doesn't work.
4:I checked php version on my server(XSERVER).It's PHP7.4.4

Please help me!!!

SSemicolon WebSTAFFSep 11, 2020

Hello,

We have just checked out your Website and the http://digging.xsrv.jp/test/include/form.php File throws an error. Please check and fix this.

Additionally, there are several JS related Errors on your Page which are a result of Custom JS Plugins being configured incorrectly. You can check the errors in your Browser's Developer Console.

Fixing these errors should automatically fix your issues. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

DDi-naSep 13, 2020

Hello.
Thank you for your reply!

I have fixed error on form.php and related JS Errors.
But still I can't send a message from my form.
Would you check my test server again? http://digging.xsrv.jp/test/
Is there any problem?

SSemicolon WebSTAFFSep 13, 2020

Hello,

We have just checked out your Form Processor again: http://digging.xsrv.jp/test/include/form.php and there are still many PHP errors which is preventing the Forms from getting processed correctly. Consider fixing these errors. Also, make sure that you start with the Default File provided with the Package and make the changes step-by-step to track where the errors are arising which will help you track the issue much faster.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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