Canvas Support

Footer contact form working

9 replies · opened Aug 31, 2020

TThenaaKAug 31, 2020

Hi,
Thanks for the support!
Footer contact form is not working and not displaying any error message too.

Kindly help to fix this.

I included all the settings and Latest php also, as per the documentataion.

http://www.ivakaa.com.sg/beta/#

Thanks!

SSemicolon WebSTAFFSep 1, 2020

There appears to be some issue on your Servers as the Form Processor File: http://www.ivakaa.com.sg/beta/include/form.php is returning a 500 Internal Server Error.

Add the .customjs Class to the .form-widget Element and then the following code at the very top of your include/form.php File:
[ch_pre type="php"]error_reporting(E_ALL);[/ch_pre]

which should display all the possible errors. Please notify us about the Error Message you see, after going through the process above, so that we can check and provide you with further assistance on this.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

TThenaaKSep 1, 2020

Hi,
Can you pls guide, where to find this
"" .customjs Class to the .form-widget Element ""
Thanks!

SSemicolon WebSTAFFSep 1, 2020

The .customjs Class does not exist by default. You will need to add this manually. Like this:
[ch_pre][/ch_pre]

Hope this Helps!

TThenaaKSep 2, 2020

Thanks or your support!

You mean to add this code in each individual html pages with search code as below:

<div class="col-md-6 col-lg-4">
<div class="widget quick-contact-widget form-widget clearfix">
<div class="form-widget customjs">

<h4>Send Message</h4>

<div class="form-result"></div>

Also attached is the form.php file.

Kindly help to fix this issue.
Thanks in advance!

SSemicolon WebSTAFFSep 2, 2020

Hello,

Just try this with one Form. You code should be this:
[ch_pre][/ch_pre]

Kindly make sure that the exact instructions are followed for a much quicker resolution for your issues:
Add the .customjs Class to the .form-widget Element

Then provide us with the Error Message you are receiving with the Form Processor so that we can then provide you with further assistance.

Hope this Helps! Let us know if we can help you with anything else.

TThenaaKSep 2, 2020

Hi,

Thanks really,
Added the code in Home page of beta site and error_reporting(E_ALL); in form.php
Its displaying with Error 500 as attached.
I contact hosting server provider for this, they replied, they dint block any settings and given the host name and port number.
Pls kindly help to fix it.
Above attached file is form.php code as well.

Thanks in Advance!

SSemicolon WebSTAFFSep 2, 2020

Thanks for providing us with more information. This issue is still related to the Servers. If possible please provide us with FTP Access for your Website in a Private Reply and we will try checking this out for you.

Thanks for your Patience!

TThenaaKSep 14, 2020

Hi,
I really need your help in fixing this.
Success message shows in form.php, instead of pop-up or inside the form element in quick contact form.
Pls check here in http://ivakaa.com.sg/beta

And in contact page ,its showing in top right corner, I want to display it over the form.
http://ivakaa.com.sg/beta/contact.html

Thanks!

SSemicolon WebSTAFFSep 15, 2020

Hello,

  1. Remove the .customjs Class from the .form-widget Element.

  2. This is currently not supported and Notifications can only be shown in the positions provided here: http://themes.semicolonweb.com/html/canvas/modal-popovers.html . You can consider using this Example: http://themes.semicolonweb.com/html/canvas/contact-inline.html . More Documentation available here: http://docs.semicolonweb.com/docs/forms/alerts/ .

This will definitely work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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