Floating Contact in nonprofit demo

Question

Hi team,

When I submit the form, form.php send the mail correctly but don’t return to the index.html file and print this message in the screen:
”{ "alert": "success", "message": "We have successfully received your Message and will get Back to you as soon as possible." }”

I don’t know why don’t show the message “Thank You for Contact Us! Our Team will contact you asap on your email Address.”.

Do I need extra code??

Thanks

SemiColonWeb · Accepted Answer

Hello,

According to the details you have provided, it appears that there is a JS Conflict on the Page causing this error. Please provide us with a Live URL so that we can check out the exact issue and provide you with more assistance on this. Thanks for your Patience.

You will need to set a Custom Success Message manually in order to display a Custom Message. Please check the Documentations related to this here: http://docs.semicolonweb.com/docs/forms/settings/ .

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

lbanuelosvillaverde · Answer

Thanks for your answer. The url where I have the problem is http://tejiendooportunidades.org/ Regards

Semicolon Web · Answer

Hello,

This issue is because you have added the .customjs Class to the .form-widget Element. Removing this Class will enable the AJAX Functionality again.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

lbanuelosvillaverde · Answer

Thank you. Removing that class worked perfectly. Regards