Flip Card Error On Mobile

4 replies · opened Jan 19, 2021

JjillatsitewavesJan 19, 2021

Hello
(Love the template of course) When you view the flip card page on the template preview, the flip cards do not flip when tapped on mobile. The flip cards within the carousel do flip, and the flip cards from previous canvas versions do flip..... something is missing.

Also, there is an error with the side panel close on mobile! Missing css for the default side panel close. Very frustrating spending so time much to fix, but the flip card mobile issue I can not solve. Please help! I have told client that flip works on mobile, but it does not.

Thanks

JjillatsitewavesJan 19, 2021

Canvas v 6.2

SSemicolon WebSTAFFJan 20, 2021

Hello,

We really apologize for the inconveniences caused!

We have checked both Flip Boxes and Side Panels out on Mobile Devices and they appear to be working fine for us and as expected. Please check the videos attached. This has been taken directly on the Mobile Devices. These features have been thoroughly checked and also there have been no bug reports on this at the moment. Are you facing the same issues on our Live Previews as well: http://themes.semicolonweb.com/html/canvas/side-panel.html and http://themes.semicolonweb.com/html/canvas/flip-cards.html?

Can you please provide us with a Live URL so that we can check out if there are any underlying issues that might be causing this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

JjillatsitewavesJan 20, 2021

Thank you so much for the detailed and fast reply! I am sorry for the inconvenience, as I had tested these issues on an iphone with outdated ios. Although I was able to get the side panel to function by adding some css, checking the issues on an updated iphone today shows the pages working correctly. Semicolonweb/products+support="awesome":hover .everytime!
;-)

SSemicolon WebSTAFFJan 21, 2021

Hello,

So glad that the issues were resolved! :) Thanks for the Kind Words And Very Happy to Help!

Do let us know if we can help you with anything else.

[ch_pre type="css"]#stay: safe !important;[/ch_pre]

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