error SMTP -- https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Question

Hello, we have the attached error when try to use form. Can you help us? This is the URL where we publish our project https://javierguerreroehijos.com/contactar.html Thanks and regards, Jose

SemiColonWeb · Accepted Answer

Hello,

Thanks for your Kind Patience!

There some tests that might be required to make sure everything is working correctly as this appears to be a Server Issue:

Make sure that $mail->Host is correctly configured.
Add the .customjs Class to the .form-widget Element in the HTML Codes.
Change the $mail->SMTPDebug = 0; to $mail->SMTPDebug = 2;. This will display the issues with SMTP.
Make sure that the Ports and SMTPSecure method are correct based on your Server Requirements.

Now, try submitting the Form and it will display issues with why SMTP is not connecting and paste the entire text here.

Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

aqueron · Answer

Hello,

thanks for your answer. After done your suggestion I get this error:

2022-04-12 12:13:00 SMTP ERROR: Failed to connect to server: (0)
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
{ "alert": "error", "message": "Email could not be sent due to some Unexpected Error. Please Try Again later.

Reason:
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting" }

Regards,
Jose

Semicolon Web · Answer

Hello,

This is definitely Server Related. Could you please provide us with your SMTP Configuration (without the Password) so that we can determine the cause? Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

aqueron · Answer

$mail IsSMTP(); $mail Host = "mail.javierguerreroehijos.com"; $mail SMTPDebug = 2; $mail SMTPAuth = true; $mail SMTPSecure = "ssl"; $mail Port = 25; $mail Username = "no reply@javierguerreroehijos.com";

Semicolon Web · Answer

Hello,

This definitely looks like an issue with the Hosting Provider or the Server Configurations. Some firewall appears to be blocking the SMTP to send emails. We recommend contacting your Hosting Provider regarding this issue.

Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.