Canvas Support

Error loading theme

5 replies · opened Apr 22, 2021

Ttech6Apr 22, 2021

413 Request Entity Too Large error when loading zip file

SSemicolon WebSTAFFApr 22, 2021

Hello,

Really Apologize for the Inconvenience but this is not a WordPress Theme but a Static HTML5/CSS3 Template so this cannot be installed on WordPress.

You can find WordPress related Themes only in the WordPress Category.

Please let us know if we can help you with anything else.

Ttech6Apr 23, 2021

Oh that is highly unfortunate. I did not see that prior to buying the theme. COuld I get a credit for my purchase towards another theme. I need one to work with Wordpress.

SSemicolon WebSTAFFApr 24, 2021

Hello,

Apologies for the Inconveniences caused!

Unfortunately, we currently do not process Refunds for Mistaken Purchases that have been Downloaded. We Really Appreciate your Co-Operation & Valuable Patience.

Please consider contacting Envato Support directly: https://help.market.envato.com/hc/en-us/requests/new (without the refund option).

Meanwhile, do let us know if we can help you with anything else.

Ttech6Apr 26, 2021

I would ask you to reconsider. No where in the process of purchasing that theme does it state that it does not work with Wordpress. I am just asking for a credit toward another theme that does work with Wordpress. That is a terrible business practice if you are not able to assist customers with a purchase mistake in which I would gladly purchase another, more expensive theme that actually does work with what I need it to. Please reconsider. Thank you.

SSemicolon WebSTAFFApr 26, 2021

Hello,

Apologies for the Inconveniences caused!

It has been clearly mentioned in the Title of the Item: “Canvas | The Multi-Purpose HTML5 Template”. And also Canvas has been listed in the Site Templates category and costs $16. A WordPress Theme of this Size costs $59 instead.

You will need to contact Envato directly in this case: https://help.market.envato.com/hc/en-us/requests/new .

Please let us know if we can help you with anything else.

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