7 replies · opened Feb 8, 2021
Hello, we changed yesterday our server from a mutualized to a vps, since then we validate the form, the recaptcha, and then the loading icon that shows its trying to send the form keeps showing but the email wont leave
please can you help its so urgent
thanks a lot
here is the error we get
Hello,
We have just checked out your Website and as you have mentioned, the Form Processor is returning a 500 Internal Server Error.
Firstly, please make sure that your PHP Version is more than 5.6 or preferably the Latest Version.
Secondly, it might be possible that the PHP mail() Function is blocked by your Web Hosting Provider in order to to prevent SPAM. So, it is Highly Recommended to use SMTP Functionality for Forms as it ensures that the Mails are delivered securely.
Please check these 2 issues above and if you are still facing further issues, the please consider adding the .customjs Class to the .contact-widget Element and then following code at the very top of your include/sendemail-autoresponder.php File:
[ch_pre type="php"]error_reporting(E_ALL);[/ch_pre]
which should display all the possible errors. Please notify us about the Error Message you see, after going through the process above, so that we can provide you with more assistance on this.
Additionally, it appears that you are using a Very Old Version of Canvas. It is recommended to upgrade to the Latest Version of Canvas to ensure Plugins work more reliably. Moreover, support for v5.x or older will be very limited.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Hello Sir, thanks we finally solved the issue
About the updates, we would be GLAD to update our website but since its html and not wordpress, could you please tell me HOW to do it without breaking it ? Thanks so much !!
I have no clue about how to update a html website without making it again from scratch ?
Hello,
Canvas 6 is a Major Upgrade from Canvas 5 and has a lot of breaking changes including many code changes. Additionally, there are many features that have been added which are only compatible with Canvas 6. Currently, there is no step by step guide for Upgrading Canvas 5 to 6 due to the amount of breaking changes it has, but there is a List of Structural Changes introduced in Canvas 6: http://docs.semicolonweb.com/docs/upgrading-v5-to-v6/migration/ . It is highly recommended to upgrade from scratch as partial upgrades will cause unexpected issues.
Subsequent Updates can be made by referring to the Changelogs: http://docs.semicolonweb.com/docs-group/changelog/ .
Hope this Helps.
Let us know if we can help you with anything else or if you find any further issues.
Im supposed to make all the website again ? since its static website we have and never add anything new to it, maybe the best is to leave it this way ? what is your opinion ?
Hello,
You can definitely choose to not Update your Website and everything will work fine. But you cannot partially Update JS Plugins or CSS Codes from the Newer Versions to your Older Canvas Website. And also Our Support for Older Canvas Versions will be limited only to the Included Features, but not bug fixes as they are fixed with newer versions.
Nonetheless, if you are not comfortable with Updating to Canvas 6, you can simply continue working with Canvas v5.x.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
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