6 replies · opened Jul 18, 2016
Hello,
I am testing my website for email validation. So I entered xyz@abc.com in the email section and hit send message I see that the screen keeps loading forever. Could someone help me on this? I thought the code was handling any error which it would show on the page. My website is www.game-techie.com.
Thanks,
Hello,
We have just checked out your Website and everything seems to be working fine for us. Please let us know if you are still facing any issues with this. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Hello,
Did u try to enter the email as xyz@abc.com and fill in all other details in the Contact form and hit send message? I am doing that now and it still has the issue. It keeps showing the loading icon and it goes on forever. Can you try doing this exact test mentioned above? I am using chrome browser if that makes any difference.
Thanks,
Hello,
We have tried checking out your Contact Form but received the following error:
SMTP Error: The following recipients failed: info@game-techie.com: Verification failed for No Such User Here Sender verify failed
So, it appears that your Web Server has disabled sending Emails from non-verified Emails using SMTP.
Let us know if we can help you with anything else or if you find any further issues.
Yes because the email is not a valid one it is failing. I got that part. I was wondering dont we have an in-built code to show the validation message that the email is not a valid one? Instead the code keeps trying to get the response. Or do we have a way to stop loading this page after few tries?
Thanks,
Hello,
The thing is that the Email is valid but the SMTP rejects the Email. This should have successfully shown an Error Message. However, please find the following code in the include/sendemail.php File:
echo '{ "alert": "error", "message": "Email **could not** be sent due to some Unexpected Error. Please Try Again later.
**Reason:**
' . $mail->ErrorInfo . '" }';and replace it with:
echo '{ "alert": "error", "message": "Email **could not** be sent due to some Unexpected Error. Please Try Again later." }';This will not show the exact issue. However, it will show an Error.
Let us know if we can help you with anything else or if you find any further issues.
That worked right. Thanks a lot for the help. Appreciate it.
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