Canvas Support

Email form in footer

10 replies · opened Jun 3, 2020

GGateraJun 3, 2020

Hello,

I have an email form in the footer of my website, however when I press the send button nothing happens.
Can you please assist?

I have setup my email address and SMTP in the include/form.php file.

Thanks,
Vital

Website: www.goldiam.rw

SSemicolon WebSTAFFJun 3, 2020

Hello,

Thanks for your Patience!

We have checked out your Forms online and the issue appears to be with the Server Configurations. The File: http://www.goldiam.rw/include/form.php which processes the Forms is returning a 500 Internal Server Error.

Firstly, please make sure that your PHP Version is more than 5.6 or preferably the Latest Version.

Secondly, it might be possible that the PHP mail() Function is blocked by your Web Hosting Provider in order to to prevent SPAM. So, it is Highly Recommended to use SMTP Functionality for Forms as it ensures that the Mails are delivered securely.

Please check these 2 issues above and if you are still facing further issues, the please consider adding the .customjs Class to the .form-widget Element and then following code at the very top of your include/form.php File: 

error_reporting(E_ALL);

which should display all the possible errors. Please notify us about the Error Message you see, after going through the process above, so that we can provide you with more assistance on this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

GGateraJun 15, 2020

Hello.

Attached is the error page I get after adding the customjs class and the code in include/form.php.

I have also used the SMTP functionality but it still isn't working.

I checked my PHP version, it is currently on 7.2.30.

Do I need to contact my hosting provider to grant access to the PHP mail() Function?

Please let me know how to proceed.

Thanks

SSemicolon WebSTAFFJun 15, 2020

Hello,

Would it be possible for you to provide us with your SMTP details in a Private Reply, so that we can check what exactly is going on and then provide you with further assistance on this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

GGateraJun 16, 2020

Below are my SMTP details

$mail->IsSMTP();
$mail->Host = "mail.goldiam.rw";
$mail->SMTPDebug = 2;
$mail->SMTPAuth = true;
$mail->Port = 465;
$mail->Username = "info@goldiam.rw";
$mail->Password = "p4eY6*Qmt?$B";

SSemicolon WebSTAFFJun 16, 2020

Hello,

Thanks for your Reply. Would it be possible for you to provide us with your FTP details as well in a Private Reply, so that we can check your Form Files live and possibly fix it. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

GGateraJul 9, 2020

Hi,

Please find below the FTP details.

FTP Username: obgstdnr
FTP server: ftp.goldiam.rw
FTP & explicit FTPS port: 21
Password: 6b5B1ASs%@b5

Thanks

GGateraJul 19, 2020

Hi,

Were you able to find the issue?

SSemicolon WebSTAFFJul 20, 2020

Hello,

Thanks for your Patience!

We have tried checking this out for you multiple times but we are stuck in the Retrieving directory listing... Command and it does not move further, which is why we are unable to check the files. Could you please provide us with an alternative way to view the files? Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

GGateraJul 25, 2020

Hi,

Please go ahead and login through the cpanel.

link: goldiam.rw/cpanel
username: obgstdnr
password: 6b5B1ASs%@b5

Let me know if it works.

Thanks

SSemicolon WebSTAFFJul 26, 2020

Hello,

Thank You so much for your Patience!

We have tried checking this out for you but the 500 Internal Server Error message persists. We have checked all the codes and also tried to Edit your PHP.ini Settings but nothing seems to work. So this is definitely an issue with your Web Hosting Servers. We have tried checking the same codes in our dev files and the code runs work perfectly fine, except we get an Error Message: SMTP connect() failed which says that SMTP is turned off on your Servers. We would suggest you to contact your Web Hosting Providers and ask them if PHPMailer is blocked on their Servers or is there any way to display a proper error on this URL: http://www.goldiam.rw/include/form.php except the 500 internal Server Errors. They should definitely help you with this.

Please let us know what replies you get from your Web Hosting Providers and we would definitely try assisting you further with this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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