Email could not be sent due to some unexpected error

1 reply · opened Aug 9, 2017

OosheffyAug 9, 2017

We have a few sites bulit on Canvas.
3 days ago all the sites with latest Canvas stoped sending mai lusing the sendmail.php and quickcontact.php.
Sites built on older versions of canvas are working fine.

To emphsize, this has worked 4 days ago.

Effected sites are:
www.manhigut.co.il
www.fandango.co.il

working sites:
www.oranusgroup.com
www.harel-m.co.il

Can you suggest the reason?

SSemicolon WebSTAFFAug 10, 2017

Hello,

Thank You so much for using Canvas! :)

  1. The Issue on this URL: http://fandango.co.il/include/quickcontact.php is that it returns a 500 Internal Server Error which could be related to some Server Setting Issue or SMTP Connection.

  2. The Issue on this URL: http://www.harel-m.co.il/include/quickcontact.php is with the SMTP Authentication which would be due to wrong ports or Server Issue.

In both the cases above, consider contacting your Web Hosting Provider regarding this or you can simply change your SMTP Settings according to your Server Requirements which will surely fix the issue.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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