Canvas Support

Downloaded Canvas Multi by mistake

1 reply · opened Apr 17, 2021

FFeykApr 17, 2021

Hello, seems I had a brain fart yesterday. I am using LiveCanvas on my Wordpress site and I happened to see 'Canvas templates' on Envato Theme Forest. I confused the two different products and I actually can't use the Canvas Multi-Purpose templates. I am hoping that you will be willing to give me a refund. I purchased the Multi-Purpose HTML5 Template as shown below.

Thanks in advance,
Bruce Field

Transaction ID
7JU1015196669832J

Transaction date
16-Apr-2021 10:25:47 GMT-04:00

Merchant
Envato Pty Ltd
help@market.envato.com

Invoice ID
b615c9f403524858b671a3a90e4e23b1

SSemicolon WebSTAFFApr 18, 2021

Hello,

Apologies for the Inconveniences caused!

Unfortunately, we currently do not process Refunds for Mistaken Purchases that have been Downloaded. We Really Appreciate your Co-Operation & Valuable Patience.

Please consider contacting Envato Support directly: https://help.market.envato.com/hc/en-us/requests/new (without the Refund Request option).

Meanwhile, do let us know if we can help you with anything else.

Have the same question, or something new?

Sign in to the Canvas dashboard to reply or open your own topic. Canvas owners get direct help from the SemiColonWeb team.

Reply on the dashboard