Hello,
Recently I've purchased your Canvas html5 theme and did the renewal of a site at http://www.chungjuji.org.
It is working fine with google chrome but looks like some css does not work on some MS-edge browsers
and some mobile browsers.
Here I attached the captured images so that you can check out the symptoms.
it is working fine with the MS-edge in my PC and my mobile phone(Samsung latest andriod version)
so I thought it has no problem but it was not.
I got a call from the customer(who is the admin of this site) and visited his office
and confirmed that the site looks weird on the latest version of MS-edge browser and also on his mobile phone(also Samsung galaxy note lastest version).
He said he got some complaint phone calls from many members of the site that they're experiencing the same symptoms.
I spent some time at his office and found that the site works fine when I reset the MS-edge configurations to the default.
Problem is that We can not call every member and ask them to reset the browsers.
Pls. help me how to resolve this situation.
Css does not work properly on Ms-edge and some mobile browsers.
1 reply · opened Apr 26, 2021
Hello,
Apologies for the Inconveniences caused!
Can you please consider checking our Live Previews: http://themes.semicolonweb.com/html/canvas/intro.html on your Devices and let us know if you are facing the same issues?
Make sure that your Page has a
Doctype: https://validator.w3.org/nu/?doc=http%3A%2F%2Fwww.chungjuji.org%2F . It is important to have aDoctypedefined for your Website as in the Default Files provided with Canvas.
Let us know if you are still facing any further issues after fixing the issues above so that we can provide you further assistance.
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