Ccilon82Nov 21, 2016
Hi,
when user fills form with wrong or not existing email address, on submit form doesnt'show an error message but it remains in waiting status.
How can i do to get error message in this case?
Thanks in advance
Contact form wrong email address
6 replies · opened Nov 21, 2016
SSemicolon WebSTAFFNov 21, 2016
Hello,
Unfortunately, there is no way possible to check a Wrong or Non-Existing Email Addresses and show an Error Message for this. However, since the Loaders keeps loading for you without showing any success message, we can fix this for you. Please provide us with a Live URL so that we can check out the exact issue and provide you with a more accurate solution for this. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Ccilon82Nov 22, 2016
Hi,
thanks for your reply.
I don't need an error message if address is wrong. In this case, form would be submitted anyway.
You can find a live sample here
Let me know if you need further informations.
Cheers
Ccilon82Nov 23, 2016
Hi,
any news about this issue? In the previous message, I meant form "should" be submitted anyway, even if address is wrong or not existing.
SSemicolon WebSTAFFNov 24, 2016
Hello,
We have just tried checking out the Contact Form for you and it appears to be working fine with the Successful Message Notification being displayed on the Page when we try to submit the form with a wrong Email Address!
Can you please recheck this out for us and let us know if you are still facing the issue. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Ccilon82Nov 28, 2016
Hi,
thanks for your reply. I published site on main dir.
If I try to submit contact form here now i get always form keep loading.
Could you try?
Thanks in advance
SSemicolon WebSTAFFNov 28, 2016
Hello,
We have just checked this out for you and there appears to be some Issue with the SMTP. Here is the message we get:
SMTP Error: The following recipients failed: info@pilettitrasporti.com: DPPR1u00F0hbE8X01PPRpu pilettitrasporti.com dominio non valido / invalid destination domainPlease try fixing this issue so that your Emails could be sent. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
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