Canvas Support

Contact Form works.. "Sometimes"

3 replies · opened Apr 28, 2016

Sskip918Apr 28, 2016

2 problems..

My contact form is working.. Occasionally.. If i sent 3 test emails, i might recieve 1 or 2.. never all 3. I receive the "Success message below"

http://charlottebachata.com/contactus.html
{ "alert": "success", "message": "We have successfully received your Message and will get Back to you as soon as possible." }

2nd problem.. It appears when I change the Vallue from "Wordpress" to "Perform" or some other string, i do not recieve ANY emails. Why would that be?

<select id="template-contactform-service" name="template-contactform-service" class="sm-form-control">
<option value="">-- Select One --</option>
<option value="Wordpress">Want to Perform</option>
<option value="PHP / MySQL">Want to Volunteer</option>
<option value="HTML5 / CSS3">Be a Vendor or Sponsor</option>
<option value="Graphic Design">Other Reason</option>
</select>

SSemicolon WebSTAFFApr 29, 2016

Hello,

We have just checked out your Website and you seem to be using the Older Version of the js/functions.js File. Please update this File to the Latest Version.

Additionally, please make sure that the name="template-contactform-service" attribute of the Select Element is kept as it is, since this retrieves the Value of this Field in the include/sendemail.php File. Changing the Value will definitely not effect this and you can use any Value for any of the select Options. But since you seem to be facing an issue with this, can you please provide us with a Live URL of a Sample Form with this Example so that we can check out the exact issue and provide you with a more accurate solution for this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Sskip918Apr 29, 2016

where would i update the js/functions.js file? or where do i download the updated version?

SSemicolon WebSTAFFApr 30, 2016

Hello,

You can download the Latest Version of Canvas from your Themeforest's Downloads Section: http://themeforest.net/downloads .

Let us know if we can help you with anything else or if you find any further issues.

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