Contact form success message comes up blank

Question

This is my first time using your theme, and it's lovely! Page where the issue occurs: http://spp.awarecreativesolutions.com I'm having an issue with the contact form functionality (contact form is at the bottom of the page). I am using a service called formspree.io to handle form submission and delivery, and it is working great, as the form does go through and I do receive an email from the website with the contents of the submitted form. The problem is, the green Success Message box shows up u…

SemiColonWeb · Accepted Answer

Hello,

We have checked out your Website and your Contact Form is using an External Website for the Form Processing which is not handled by the Notifications Functionality handled by Canvas. You will need to grab the message from the External Service and process it for the notifications.

Additionally, you can also find the following code in the js/functions.js File inside the contactForm: function() Function Block:

.html( data.message )

and replace it with:

.html( 'Your Message' )

This should definitely work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

mimicplay · Answer

Thank you SemiColonWeb!

Your solution about editing the js/functions.js File inside the contactForm: function() Function Block worked perfectly!

Formspree doesn't appear to offer a way for me to pull in an "external success/error message" from their system unless I sign up for a premium subscription account, so your suggestion to edit Canvas's JS file was a much cleaner, easier fix. Thanks again!

Semicolon Web · Answer

Hello, Really Glad that your issues were resolved. Thanks for your Patience. Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.