Contact form Spins...and spins, and spins... nothing happens.

can you please help me? I have been trying for over 9 hours to trouble-shoot the contact form, reviewing your other questions and answers and I just can't get this to work. When I submit the form, an arrow spins forever and nothing happens.

Is this the same issue where my clients server is blocking the PHP request?

I bought TWO of your themes, the first was no problem with bluehosting, but now this one won't work.

Please HELP.. http://maplecrestlandscape.com/2017/contact.html
-Melanie
awebwizard@gmail.com

Using Chrome inspector under the network tab you can see the ajax data sent and the response:

<br />
<b>Fatal error</b>: Cannot instantiate non-existent class: phpmailer in <b>/homepages/19/d346347108/htdocs/public_html/2017/include/sendemail.php</b> on line <b>18</b><br />

Line 18 of sendemail.php instantiates the phpmailer class [$mail = new PHPMailer();] which relies on the phpmailer/PHPMailerAutoload.php.
This file is not being found by sendemail.php when it tries to include it on line 3:

require_once('phpmailer/PHPMailerAutoload.php');

Make sure that file is there and see what happens afterwards.

Hi, I deleted the file, and re-upload it again to assure it is in the correct place (see screenshot).
It is there - but still says can't be found - what do i do next to trouble shoot ?
Please help, -Melanie
SEE SCREENSHOTS:

It looks like the file (include/phpmailer/PHPMailerAutoload.php) is there in your remote file system.
It could be that your web host does not have paths setup correctly, so you may have success if you put the full path into the sendemail.php:

on line 3, change require_once('phpmailer/PHPMailerAutoload.php'); to:

require_once('/homepages/19/d346347108/htdocs/public_html/2017/include/phpmailer/PHPMailerAutoload.php');

If this works, it's likely your host needs to setup relative paths, or you may find problems like this cropping up all over the place.

Source:
https://sourceforge.net/p/phpmailer/mailman/message/3100569/

Hope this helps :)

(I don't work here btw, I was just bored waiting 3 days for a response to my ticket ^^)