Canvas Support

Contact Form special characters

4 replies · opened Aug 2, 2017

NnikoslavsAug 2, 2017

Is it possible to set some kind of encoding, do that from name in e-mail headers recognize special characters, like Š Đ Ž Č Ć?

E.G. In e-mail, in from field, instead of Nikola Stojanović is Nikola Stojanović?

Thank you in advance

NnikoslavsAug 3, 2017

Also, I have problem with subscribe form (sending e-mail), wheel keeps spinning, but smtp authentiaction works for both modal forms and contact form, although name and e-mail field are highlighted after success sending?

live url: allegrakrstarenja.com/en

Thanks in advance

SSemicolon WebSTAFFAug 5, 2017

Hello,

  1. You will simply have to set the Encoding Type for the Email in the include/sendemail.php File. Please find the following code:
$mail->MsgHTML( $body );

and replace it with the following code: 

$mail->MsgHTML( $body );
$mail->CharSet = "UTF-8";

This will definitely work fine. Hope this Helps!

  1. We tried submitting the subscription form but receive the following error from your Servers:
SMTP Error: data not accepted.SMTP server error: DATA END command failed Detail: Relaying disallowed as New Subscriber SMTP code: 553

Please consider contacting your Web Hosting Provider for this issue.

Let us know if we can help you with anything else or if you find any further issues.

NnikoslavsAug 8, 2017

Everything worked great...

Fixed subscribe form as well...

Thank you for your cooperation

SSemicolon WebSTAFFAug 8, 2017

Hello,

Really Glad that your issues were resolved. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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