Contact Form SMTP Server Error 500 Code

Hello,

We have tried checking out your Link but it doesn't appears to be working for us correctly. Can you please provide us with an alternate Live URL so that we can check out the exact issue and provide you with more assistance on this. Thanks for your Patience.

Additionally, you can try checking some of the common troubleshooting steps below:

Firstly, please make sure that your PHP Version is more than 5.6 or preferably the Latest Version.

Secondly, it might be possible that the PHP mail() Function is blocked by your Web Hosting Provider in order to to prevent SPAM. So, it is Highly Recommended to use SMTP Functionality for Forms as it ensures that the Mails are delivered securely.

Please check these 2 issues above and if you are still facing further issues, the please consider adding the .customjs Class to the .form-widget Element and then following code at the very top of your include/form.php File:

error_reporting(E_ALL);

which should display all the possible errors. Please notify us about the Error Message you see, after going through the process above, so that we can provide you with more assistance on this.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Hello,

Please try submitting the Form instead of viewing the PHP File directly and let us know the error message you receive.

Additionally, we are unable to view the Page. We get a connection timed out error.

Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Hello,

The Form is receiving a 500 Internal Server Error on Submitting. There can be many possible reasons for this:

1. This could be related to your Server Configurations.

2. SMTP connection fails.

3. There is an Error in the PHP Code.

To resolve this, you will need to first Enable your PHP Configuration to display all errors. Then after you can see further details on the error upon submitting the form again, you can either resolve this according to the error, else, you can let us know the error you are getting so that we can check further. If this is related to the Servers, then you will need to contact your Web Hosting Providers for further assistance.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Hello,

Thanks for reporting this!

Appears like the mb_string PHP Extension is not installed on your servers. Consider replacing the following code in the include/form.php File:

$name = mb_convert_case( $name, MB_CASE_TITLE, "UTF-8" );

with this:

$name = ucwords( $name );

This should fix this error. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Hello,

Glad that your issues were resolved. Thanks for your Patience.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.