Contact Form SMTP Issue

3 replies · opened Dec 7, 2016

SsarpsuerdasDec 7, 2016

Hi,

I have recently purchased the Canvas theme and I have accomplished a great deal of what I was aiming for. Thank you for providing such detailed modules.

I have been working on setting up the contact form on my site, however I can't seem to get the SMTP functionality to work no matter what I do. I have tried:

  • changing the debug amount
  • using different email address
  • adding in authentication line

Can you please assist me with this issue, so that I can go live with my site asap?

Website: www.sarpsuerdas.net/kutudasanatvar/onepage/index.html

Best Regards,
Sarp

SsarpsuerdasDec 7, 2016

I would like to mention that I have read all the previous posts about this issue and unfortunately were not able to locate a solution.

SsarpsuerdasDec 9, 2016

Can you please help me out with this issue?

SSemicolon WebSTAFFDec 9, 2016

Hello,

Thank You so much for your Patience! We have tried checking out your Website and the issue is not with the Code but actually with your SMTP Port which takes forever to load. We would recommend you to please contact your Web Hosting Provider regarding this issue as they can look into this issue and fix it for you. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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