2 replies · opened Jun 5, 2022
Hey, the contact form for adding description with the template version created by Tiny is not formatting correctly when received via email. As example, the email received displays <p> comments </p> in the commentary section. Or if the user decides to bold, it also displays the code rather than bold the text. You replied asking for permission to access my FTP settings. Is there something I need to setup on the server end?
Hello,
Thanks for your Kind Patience!
We have checked this out in several Mail Clients and it appears to be working perfectly fine for us including the Email Formatting (check image). The issue appears to be with the Mail Client with HTML Formatting disabled. Consider enabling this setting in your Mail Client and this issue should be automatically resolved. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Hello,
Update: We have just tried delivering the Emails on Apple's Mail Client and it works fine for us even there too! Consider checking the Image.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Have the same question, or something new?
Sign in to the Canvas dashboard to reply or open your own topic. Canvas owners get direct help from the SemiColonWeb team.
Reply on the dashboard