Contact Form not Working

4 replies · opened Jul 21, 2017

PpeartreedesignsepJul 21, 2017

I submit info to form and it alerts that message was sent successfully but i do not receive in my email. Please help. yourmarketing.cloud

KKieranFootJul 21, 2017

Do you have access to the server logs to see if there are any exceptions thrown in the php script for the contact form?

PpeartreedesignsepJul 21, 2017

i don't would this be the only way to check what is wrong?

KKieranFootJul 21, 2017

Yes, as otherwise you have know way of knowing if there is even an error being thrown.

SSemicolon WebSTAFFJul 23, 2017

Hello,

According to the Error you have mentioned, it appears that the PHP mail() Function is block to send emails on your Servers which prevents the Forms from sending emails. Consider contacting your Web Hosting Provider regarding this issue and they will surely fix this for you. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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