Contact Form Not working_2

19 replies · opened Jul 9, 2021

TtsiwillJul 9, 2021

HI
Thanks, I have solved the problem of "ERROR 404" not finding "include/from.php"
Link: http://01.gw.com.tw/include/from.php
But still unable to send, can you help me?

SSemicolon WebSTAFFJul 10, 2021

Hello,

The Spelling for your Form File is incorrect in your Link: http://01.gw.com.tw/include/`from`.php .

Simply fixing this should fix the issue.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

TtsiwillJul 12, 2021

Hello

thank you for your reply
The form link has been fixed: http://01.gw.com.tw/include/from.php
But there is still no response when sending, can you please help me?

SSemicolon WebSTAFFJul 12, 2021

Thanks for your Patience!

As mentioned in the previous reply, please correct the Spelling of your Form PHP File. Currently, it is include/from.php which is incorrect. Simply rename your File to include/form.php File.

That's it! Make sure that you read this reply multiple times to understand what we are actually saying. The Spelling of the current is incorrect and must be renamed to include/form.php.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

TtsiwillJul 13, 2021

Sorry, thanks for your patience reply
I have double checked all the links and corrected them to include/form.php
Link: http://01.gw.com.tw/include/form.php
But unfortunately it was not sent successfully
Please help me again

SSemicolon WebSTAFFJul 13, 2021

Hello,

No Worries at all! We are always happy to help! :)

To fix this issue, simply paste the following code just before the `` Tag inside your HTML File:

<input type="hidden" name="prefix" value="template-medical-">

This will definitely fix the issue. Hope this Helps! For complete Form Setup details, please consider checking out the Documentation: http://docs.semicolonweb.com/docs/forms/form-setup/ .

Let us know if we can help you with anything else or if you find any further issues.

TtsiwillJul 14, 2021

Hello:

Thanks for your reply

This code:
<input type="hidden" name="prefix" value="template-medical-">
Originally included before </form>
I tried to overwrite the code, but still can’t send...

In addition, I refer to the setting link:
http://docs.semicolonweb.com/docs/forms/form-setup/
I still don't understand the problem
Finally tried to cover the entire code, but the result still cannot be sent...

Please help me again, thank you.

SSemicolon WebSTAFFJul 15, 2021

Hello,

Thanks for your Patience!

We have checked out your Form and HTML Codes are perfectly fine now. But the Form Processor is returning a 500 Internal Server Error on submission which is an indication that this is a Server Configuration issue.

Please consider adding the .customjs Class to the .form-widget DIV and then following code at the very top of your include/form.php File:

error_reporting(E_ALL);

which should display all the possible errors. Please notify us about the Error Message you see, after going through the process above, so that we can provide you with more assistance on this. Thanks for your Patience!

Additionally, if you like, you can also provide us with your FTP Details so that we can check this and fix this for you.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

TtsiwillJul 15, 2021

Hello:

Thanks for your reply

Can you provide your IP?
Because of the firewall, FTP needs to authenticate this group of IP

I have followed your instructions in the index.html
<div class="form-widget"> Add "customjs"
→ <div class="form-widget customjs">

Add "error_reporting(E_ALL);" at the top of include/form.php

But nothing happens after the test is sent, and there is no error message.

SSemicolon WebSTAFFJul 16, 2021

Hello,

Our IP Address is in the 45.248.xx.xxx Range. Let us know when we can use the FTP so that we can check out the issue for you. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

TtsiwillJul 16, 2021

Hello

The FTP connection information：

IP：210.65.244.202
Account：Canvas@FTP
Password：Canvas@20210716
port：21

Please try to connect , thank you

SSemicolon WebSTAFFJul 16, 2021

Hello,

Thanks for the FTP Info. We have checked out the codes and tried running the form and the issue is due to some of the PHP extensions missing. Example: mbstring, openssl. These are required for the PHPMailer Plugin to work and send your Form Data securely. Consider installing these extensions and inform us and we can check further and fix this for you. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

TtsiwillJul 17, 2021

Hello:

Thanks for your reply

The email was sent successfully!
Thank you very much for your help!

When the email is sent successfully, the web page will display form.php, and the following message will appear

{"alert": "success", "message": "We have successfully received your Message and will get Back to you as soon as possible."}

Can you teach me how to stop displaying this message?
When the email is successfully sent, I want to display a prompt message in index.html.

SSemicolon WebSTAFFJul 19, 2021

Hello,

Glad that the issue was resolved. Very Happy to Help!

Now, simply removing the .customjs Class from the .form-widget DIV will fix this. Everything should work fine now then.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

TtsiwillJul 19, 2021

Hello:

Thanks for your reply

the message has been successfully displayed on index.html

Almost finished, please see the attached picture

There are garbled characters in the mails sent. Is this a Unicode problem?

How can I set (UTF-8) in include/form.php?

SSemicolon WebSTAFFJul 19, 2021

Hello,

Simply adding the following code in the include/form.php File will fix this:

$mail->CharSet = "UTF-8";

We have already done this for you on FTP. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

TtsiwillJul 19, 2021

Hello:

Thanks for your reply

The test result will still be garbled
Please see the attached picture
In the red box, I have changed the text in include\form.php:

$html_title = !empty( $submits['html_title'])? $submits['html_title']:'Website form reply';

$referrer = $_SERVER['HTTP_REFERER']?'<br><br><br>This email comes from: '. $_SERVER['HTTP_REFERER']:'';

It is these two places that will produce garbled characters.

SSemicolon WebSTAFFJul 19, 2021

Hello,

Apologies for the Inconveniences caused! Please consider updating the Text again. It might be possible that when we edited the Files for you, the Text might have been modified as our system language is different than yours. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

TtsiwillJul 19, 2021

Hello:

Thanks for your reply

My system language is zh-hang-tw, UTF-8 can support

include\form.php has been updated, please help me to check again

And look for the following code:

$html_title = !empty( $submits['html_title'] ) ? $submits['html_title'] : '網站表單回覆';

`$referrer = $_SERVER['HTTP_REFERER'] ? '

此郵件來自： ' . $_SERVER['HTTP_REFERER'] : '';`

How to append Unicode UTF-8?

SSemicolon WebSTAFFJul 19, 2021

Thanks for your Patience!

We have tried updating the Codes on your Servers and this should not fix the issue. Please check and let us know.

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