TthiskagomeSep 14, 2020
Hello,
The contact form on the front page is not working, but it is working on the contact us page.
Would you please take a look and tell me where I've gone wrong?
Contact form not working
6 replies · opened Sep 14, 2020
SSemicolon WebSTAFFSep 15, 2020
Hello,
We have checked out your Website and the Form's Codes are incomplete and the prefix Setting is missing. This is also a Bug in our Provided Templates, so we really apologize about this. We will release an Update shortly to address this. Also, consider following the Setup Guide: http://docs.semicolonweb.com/docs/forms/form-setup/ to avoid any issues.
Simply add the following code inside your `` Tags:
[ch_pre][/ch_pre]
This will definitely work fine. Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
TthiskagomeSep 19, 2020
Already so I've done this.
But I checked my emails and none of the test messages will send now. The sending button just keep spinning.
TthiskagomeSep 19, 2020
I asked around and someone recommended that I add a mailto email into the code for the send button on the webpage....but I don't know how to do that. Also...isn't that what the form.php is for?
I don't know what to do.
SSemicolon WebSTAFFSep 21, 2020
Hello,
You do not need to add any mailto: on the Send Button. The include/form.php File (if setup correctly) will do the job for you automatically. But your File: https://innovativecounselingservices.org/include/form.php returns a 500 Internal Server Error, so either there is a Configuration error on your Servers or your include/form.php File. The exact form is available here: http://themes.semicolonweb.com/html/canvas/demo-medical.html and works perfectly fine without anything extra than what is already in your codes.
Double Check your PHP Codes or Customizations made in the include/form.php File. If you are still facing further issues, then please consider adding the .customjs Class to the .form-widget DIV and then the following code at the very top (just after the php open tag) of your include/form.php File:
[ch_pre]error_reporting(E_ALL);[/ch_pre]
which should display all the possible errors. Please notify us about the Error Message you see, after going through the process above, so that we can provide you with more assistance on this.
Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
TthiskagomeSep 23, 2020
I restarted from the original form in the template.
Then added in the error message report code. I sent a test email in using the contact form on the front page and got the following message.
{ "alert": "success", "message": "We have successfully received your Message and will get Back to you as soon as possible." }
I just checked the email address, and it went through!!!!
I guess the issue was with any coding changes I made.
Should I remove the error message report code now?
SSemicolon WebSTAFFSep 24, 2020
Hello,
Glad that the issues were resolved. Yes, if everything is working fine, simple remove the error_reporting Code.
Do let us know if we can help you with anything else or if you find any further issues with Canvas.
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