Contact Form not working

3 replies · opened Jul 12, 2019

CCoSurvivorJul 12, 2019

Hi again...

Spent most of the evening trying to sort this with my web hosting providers...but they're not really helping.

The contact form can be seen here: http://www.cosurvivor.in/newsite/pages/contact.html

Going through the documentation, this is the line of code i found for SMTP

$mail->IsSMTP();
$mail->Host = "mail.yourdomain.com";
$mail->SMTPDebug = 0;
$mail->SMTPAuth = true;
$mail->Port = 26;
$mail->Username = "yourname@yourdomain.com";
$mail->Password = "yourpassword";

from the web service providers, the only details i have received are a text email with the following info:

SMTP Secure: No
SMTP Host: smtp8.net4india.com
SMTP Port: 25 and 587
SMTP Username: Email ID
SMTP Password: password of Email ID
SMTP Auth: smtpauth.net4india.com

Not all of the fields match and no specifications of any syntax - parentheses, single quotes, double quotes, no quotes etc.
They are not being helpful beyond this, keep telling me i need to get in touch with a coding person...and i have tried many different combinations....the form is not working.

Could you please let me know the correct syntax that i need to input here to get this to work...would be a big help.
Thanks

CCoSurvivorJul 13, 2019

Attaching a screenshot of the error im getting on the contact page....please help

CCoSurvivorJul 14, 2019

It's working now.
The hosting providers made some updates on their back end, the contact form now works with the PHP method, no SMTP details required.
Thanks.

SSemicolon WebSTAFFJul 15, 2019

Hello,

Apologies about the Inconveniences caused and your Negative Experience with the Hosts. Our first suggestion would be to upgrade your Host and switch to a more reliable host with better Support who can provide you with Constructive Replies as it is really important for the Future of your Websites.

Coming to your issue, it is Highly Recommended to use SMTP Functionality for Forms as it minimizes the Probability of the Mail Services like Gmail, Yahoo and others to mark your Emails as SPAMs and will always display your Form Responses in the Inbox. Also, it is really easy to Setup Gmail SMTP, simply check the Documentation > Forms Section.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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