10 replies · opened Apr 2, 2019
I cannot seem to get the contact for to work. It just keeps spinning. include/form.php. I tried changing in the .html page - contact.html - <div class "form-widget"> every way to put in customjs. How should the code work? Every way I try I get a page that comes up saying "Phase error..........includes/form.php line 15
Hello,
Can you please provide us with a Live URL so that we can check out the exact issue and provide you with more assistance on this. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Thank you for getting back. The domain is www.kentuckyonejobs.com. It just sits and spins right now.
Hello,
There are PHP errors in the http://www.kentuckyonejobs.com/include/form.php File probably after you have made Customizations to them. Fixing them should fix the issue automatically.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Thank you. Sorry, I am not clear on what you are saying to do. All I did was add my email information where it told me to. Can you tell me what i need to fix?
Hello,
There appears to be an Error on Line 15 of your include/form.php File which is why your Forms are not working. Please make sure that you have properly edited the Files using a Text Editor and it is also recommended to edit the File again to add your Email using the Default File from the Package which should fix this issue.
If you are still facing an error, please provide us with the File through Dropbox and we will point you out with the exact issue.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Still no luck. Attached is the file
Below is the link. Please assist. I have 4 sites out right now with the same issue. https://www.dropbox.com/s/xayaz1ux9su6aey/form.php?dl=0
Hello,
According to the issue you have been facing it appears that the issue is with the Version of your PHP. The Latest Version of PHPMailers uses PHP5.6 and above, so you will need to update the PHP on your Servers in order for the Forms on your Website to work.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
I downloaded everything again on themeforest and replaced the file. It still show version 5.5. Right now everything just sits and spins. I cannot seem to get the email form to work. I updated files to server and even used the domain email address. Just sits. Please assist. www.weatherfordcareers.com
Hello,
You do not need to update the Template. You will need to Update the PHP on your Servers so that the PHPMailer can work properly. Please contact your Web Hosting Provider regarding this and ask them to Update the PHP to the Latest Version on their Servers which is Hosting your Website.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
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