Contact Form Not Working

2 replies · opened Dec 9, 2018

DdrgnslayrDec 9, 2018

Hello,
I am one of your template pages and it seems that when the send button on the contact form is clicked things just stop working on a eternal loop, no error message from sendeemail.php
Just for testing I exchanged the action=”include/sendemail.php” for action”include/helloword.php” (a very simple php program just to see if the form is calling the php) and its not calling, eternal waiting loop also
For another test I deleted the <div class=”contact-widget”> and the the action call happens, the phps run.

I am missing something here? What is needed on the html file to make action=”include/sendemail.php” work?

Regards,
David

DdrgnslayrDec 9, 2018

I'm running on Bluehost

SSemicolon WebSTAFFDec 14, 2018

Hello,

The PHP runs even with the .contact-widget DIV wrapper. The .contact-widget DIV wrapper is just an AJAX enclosure for your Contact Forms. The reason why your Contact Form is on an Endless Loop is because the include/sendemail.php File is being not processed correctly or throwing an error. Simply add the .customjs Class to the .contact-widget Element and try submitting the Form again, it will show an Error. Then let us know about it and we will provide you with further assistance. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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