Contact form not sent and no refresh

5 replies · opened Feb 22, 2020

WwebdoneFeb 22, 2020

Hi,

just implemented the contact form, simply copy and paste from the template triggering the parameters in the form file.
I don't use neither the autoresponder nor the SMTP. Captcha is OK

Nothing happen, no send and no refresh

can you help?

Thanks

Attached the form.php file
Contact page is : http://www.cic-bw-namur.be/new/contact.html

WwebdoneFeb 22, 2020

Hi,

I implemented an event form that POST in a php file.
Information are well sent but how can I get a refresh of the form. Th spinning icon remains.

The page is: http://www.cic-bw-namur.be/new/inscription.php

Seems that the behavior is the same on the template page
forms-event-registration.html

Thanks

WwebdoneFeb 22, 2020

I also tried with SNMP - same result...

WwebdoneFeb 22, 2020

Fo information I progressed ;-)

PHP version must be higher than 5.5 to compatible with PHP mailer. Now button is working as popup message arrives but email is not sent.

I also configured in SMTP.

WwebdoneFeb 22, 2020

Hi

I solved by myself , at least I bypass the problem removing class="form-widget" and using redirection in the PHP file.

SSemicolon WebSTAFFFeb 24, 2020

Hello,

According to the error you have mentioned, this appears to be an error with the Web Hosting Provider. Please provide us with a Valid Live URL so that we can check out the exact issue and provide you with more assistance on this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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