6 replies · opened Jul 20, 2017
I've tried utilizing the contact form / sendemail.php in the one page layout and every time I click submit the page has the processing cirlce just perpetually spinning. The email never arrives and the re-captcha times out.
I have made minimal changes to the code so I'm not quite sure why this would happen. Inspecting the page via chrome doesn't provide any obvious culprits.
Any ideas?
Sorry I inadvertently uploaded the wrong picture. Can you please remove the picture as for some reason I don't have the permissions to do that.
Correct picture attached.
Hello,
According to the error you have mentioned, this could be a Server Issues. Can you please provide us with a Live URL so that we can check out the exact issue and provide you with a more accurate solution for this. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Hi,
I have the same problem after updating to 4.5.
I deliberately cause an error on the server side. In version 4.4 it was showing a red alert in the user interface. After 4.5 upgrade the spinner never stops.
Note: when the server side problem is fixed the contact form correctly displays successful message with green background
Hello,
The issue with the Contact Form causes mostly due to a Server Issue when the Hosting Provider block some normal PHP Functions related to PHPMailer Plugin which processes the Form Emails. Can you please provide us with a Live URL so that we can check out the exact issue and provide you with a more accurate solution for this. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Hi there,
Sorry for the late response on this - I didn't know I had received a response.
The URL in question is https://www.seeonesecurity.com
Thanks in advance
Hello,
We have just tried checking out your Website and there is a PHP error in the include/sendemail.php File:
Parse error: syntax error, unexpected 'the' (T_STRING) in /home/seeone5/public_html/seeonesecurity.com/include/sendemail.php on line 75Please make sure that your PHP Code is correct, so that there are no further issues.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
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