Canvas Support

Contact Form greyed out

5 replies · opened Nov 17, 2018

SSemicolon WebSTAFFNov 21, 2018

Hello,

We have tried checking out your Website, however it returns a 404 Page Not Found error. Please provide us with a Live URL so that we can check out the exact issue and provide you with a more accurate solution for this.

Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

SSemicolon WebSTAFFNov 23, 2018

Hello,

We have checked out your Website and the issue is that the include/sendemail.php File that processes the Contact Form returns a 500 Internal Server Error which is why you see an Infinite Loop on the Contact Form. Please consider adding the following code at the very top of your include/sendemail.php File: 

error_reporting(E_ALL);

which should display all the possible errors. Please notify us about the Error Message you see, after going through the process above, so that we can provide you with more assistance on this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

SssiersdorferNov 23, 2018

{ "alert": "error", "message": "An unexpected error occured. Please Try Again later." }

This is the error Message

SSemicolon WebSTAFFNov 24, 2018

Hello,

This appears to be an issue with your Servers. Please contact your Web Hosting Provider regarding this issue and they should definitely be able to help you out with this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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